Samsung will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US, subject to the exceptions and timeframe for returns listed below. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. If your merchandise is not returned with all original items or if the items are damaged, Samsung may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung Direct, in its sole discretion, to be defective.
Exceptions to Return Policy
?   If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together. If the free promotional item is not included with the return, Samsung may in its sole discretion either reject the return entirely or reduce the amount of your refund credit by the full retail price of the promotional gift.
?   Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, in its sole discretion, to be defective.
?   If you wish to return any major appliances (Refrigerator, Over-the-range Microwave, Range, Dishwasher, Washer/Dryer) purchased through Samsung Direct, you may initiate the return within 15 days of accepting delivery of the product by contacting our customer service team
. Installation and haul-away service through Samsung if available and opted for will be performed on the same day as the delivery of the product. The return period starts on the date customer accepts delivery of the product.
?   If you return a mobile device in accordance with our standard Device Trial Policy or the terms of a special device trial offer.